The patient financial experience is a critical part of measuring overall patient satisfaction or dissatisfaction with their medical services provider. While HCAHPS scores are useful for defining patient satisfaction in clinical areas, they do not provide much of a view into the patient financial experience.
Voice Analytics Solutions that leverage AI technologies are an excellent tool to monitor the main drivers of patient financial satisfaction or dissatisfaction, identify trends and pinpoint the root causes of issues. Voice Analytics Solutions score and benchmark the patient financial experience and deliver actionable information to providers so they can make adjustments and improvements where needed.
Meduit’s recently published white paper, State-of-the-Art Technology to Improve the Patient Financial Experience, demonstrates how Voice Analytics Solutions drive positive patient financial experiences.
In one of the two case studies featured in the white paper, one health system leveraged Voice Analytics Solutions to create better patient financial experiences. As a result, the health system accelerated its receivables by $500,000 in collections per month, increasing its self-pay collections overall by $6 million per year.
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