Meduit’s Net Promoter® Score (NPS) from our client surveys for 2021 has arrived. We are proud to report we’ve achieved a rating of 58, which is an increase of eight points over the prior year. To compare, other companies received these scores:
- Apple NPS = 47
- Microsoft NPS = 45
- Toyota NPS = 33
- American Express NPS = 29
- J.P. Morgan = 8
- Siemens = 3
The average NPS score for financial services is 44, and above 50 is considered excellent.
(Source: NPS Financial Services https://customer.guru/net-promoter-score/top-brands).
What Is the Net Promoter Score?
NPS is the gold standard customer experience metric, and in financial services, NPS has never been more important. In its simplest form, NPS can be described with one simple question: “On a scale of 1-10, how likely are you to recommend our company?” NPS then combines all of the surveyed responses and reports with a number from -100 to +100.
First developed in 2003 by Bain and Company, it’s used by millions of businesses to measure and track how they are perceived by their customers. As a customer satisfaction metric, NPS is a respected and reliable benchmark of how customers view the company.
Digging Deeper into the Numbers
Given the NPS range of -100 to +100, a “positive” score or NPS above 0 is considered “good.” Based on global NPS standards, any score above 0 simply means that the majority of your customer base is more loyal.
Meduit’s score of 58 tells us that the great majority of the hospitals, health systems and physician practices responding to the NPS survey are very happy with the solutions and services that Meduit provides. The fact that our customers overwhelmingly approve is a testament to Meduit’s people and our commitment to delivering innovative revenue cycle solutions that make a meaningful difference to our clients.
The Meduit team continues to push the revenue cycle innovation envelope with game-changing solutions powered by the expertise and compassion of our people, as well as our comprehensive technology platform and AI innovations.