As hospitals, health systems and physicians know, the patient financial experience is a critical part of overall patient satisfaction or dissatisfaction with their medical services provider. HCAHPS scores are useful for defining patient satisfaction in clinical areas, but HCAHPS scores don’t provide a view into the patient financial experience.
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State-of-the-Art Technology to Improve the Patient Financial Experience
Posted by
Meduit RCM on Jul 29, 2021 8:00:00 AM
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Topics: Voice Analytics