--- title: State-of-the-Art Technology to Improve the Patient Financial Experience description: Meduit’s Voice Analytics tools record and analyze every word of a patient’s conversations with financial service representatives to gauge satisfaction. --- [Skip to content](https://blog.meduitrcm.com/blog/state-of-the-art-technology-to-improve-the-patient-financial-experience#main-content) [RCM Challenge](https://meduitrcm.com/rcm-challenge/) [Careers](https://meduitrcm.com/careers/) English English Spanish [![Meduit](https://blog.meduitrcm.com/hubfs/LPs-2024/Meduit_Logo_RGB.svg)](https://www.meduitrcm.com/) - [About Meduit](https://www.meduitrcm.com/about/) Show submenu for About Meduit - [Solutions](https://www.meduitrcm.com/solutions) Show submenu for Solutions - [News & Insights](https://hub.meduitrcm.com/en-us/innovation-lab) Show submenu for News & Insights - [Home](https://www.meduitrcm.com/) - [About Meduit](https://www.meduitrcm.com/about/) Show submenu for About Meduit - [Solutions](https://www.meduitrcm.com/solutions) Show submenu for Solutions - [News & Insights](https://hub.meduitrcm.com/en-us/innovation-lab) Show submenu for News & Insights - [Contact Us](https://hub.meduitrcm.com/en-us/contact?hsLang=en-us) - [RCM Challenge](https://www.meduitrcm.com/calculator/) - [Careers](https://www.meduitrcm.com/careers) [Contact Us](https://hub.meduitrcm.com/en-us/contact?hsLang=en-us) # Blog Recent Posts [Piecing Together an RCM Model](https://blog.meduitrcm.com/blog/piecing-together-an-rcm-model-cycle-up-september-2026?hsLang=en-us) [SMALL CLAIMS ADD UP FASTER THAN YOU THINK](https://blog.meduitrcm.com/blog/small-claims-add-up-faster-than-you-think?hsLang=en-us) [Making the Case for a Longer Bad Debt Window](https://blog.meduitrcm.com/blog/making-the-case-for-a-longer-bad-debt-window?hsLang=en-us) [You Know AI Works. 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State-of-the-Art Technology to Improve the Patient Financial Experience Posted on July 29, 2021 As hospitals, health systems and physicians know, the patient financial experience is a critical part of overall patient satisfaction or dissatisfaction with their medical services provider. HCAHPS scores are useful for defining patient satisfaction in clinical areas, but HCAHPS scores don’t provide a view into the patient ***financial*** experience. ### **Voice Analytics Solutions** In response, Meduit has developed Voice Analytics Solutions to monitor the main drivers of patient financial satisfaction or dissatisfaction, identify trends and pinpoint the root causes of issues. These data-driven solutions score and benchmark the patient financial experience and deliver actionable information to providers so they can make adjustments and improvements where needed. Meduit’s latest white paper, ***State-of-the-Art Technology to Improve the Patient Financial Experience,*** demonstrates how Voice Analytics Solutions drive positive patient financial experiences. ### **Case Study** In one of the two case studies featured in the white paper, one health system leveraged Meduit’s Voice Analytics Solutions to create better patient financial experiences. As a result, the health system accelerated its receivables by $500,000 in collections per month, increasing its self-pay collections overall by $6 million per year. 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