Driving Cash Faster and Lowering RCM Costs Through Artificial Intelligence

Hospitals and health systems continue to struggle with staffing and revenue cycle challenges in the post-COVID-19 era. Children’s Hospital of Orange County (CHOC) CA is no exception. CHOC leadership wanted to explore how artificial intelligence (AI) could:

• Fill human resource gaps
• Generate cash faster
• Lower costs
• Decrease AR
• Lessen workload for current employees

 CHOC reached out to Meduit to leverage AI to automate its front, mid and back-end processes and support its revenue cycle operation. Meduit recommended SARA (Supervised Autonomous Revenue Associate) to assist staff with repetitive actions that would move processes and claims forward, thereby increasing productivity and freeing up scarce resources to handle more complex tasks.

CHOC implemented SARA carefully with just a few tasks to test her capabilities. SARA is now performing seven business office functions for CHOC with seven more tasks in the development stage. CHOC is looking forward to adding additional automated processes soon.

Learn more about leveraging AI to solve staffing issues and drive more cash in our new case study, Children’s Hospital of Orange County (CHOC) CA.