Meduit analyzed results driven by self-service-only technologies compared to a blend of self-service and human-based customer service/call center collections. A case study at a multiple-hospital health system revealed that after one year of self-service technology deployment, total patient cash increased by 13%. BUT there’s a catch.

Meduit analyzed results driven by self-service-only technologies compared to a blend of self-service and human-based customer service/call center collections. A case study at a multiple-hospital health system revealed that after one year of self-service technology deployment, total patient cash increased by 13%.

Hospital bills can be confusing and overwhelming, impacting timely patient payments. Not only do patients benefit from help understanding their bills, hospitals and health systems need to collect the patient portion of medical bills in order to stay financially healthy.

COVID-19 has accelerated the trend toward outsourcing revenue cycle tasks, according to a recent report by Modern Healthcare. Outsourcing at the right time presents a proactive strategy to reduce costs and drive financial recovery.  

As hospitals, health systems and physicians know, the patient financial experience is a critical part of overall patient satisfaction or dissatisfaction with their medical services provider. HCAHPS scores are useful for defining patient satisfaction in clinical areas, but HCAHPS scores don’t provide a view into the patient financial experience.

Have you met SARA? That’s short for Supervised Autonomous Revenue Associate, and she works 24/7 with no downtime to solve specific revenue cycle task problems.

SARA leverages artificial intelligence and robotic process automation to transform the revenue cycle. She functions with true machine learning. Since her launch about a year ago, SARA has grown from one application to more than a dozen. She’s learning faster than we ever imagined.

Ever been trapped in a never-ending auto-voice response system? When you sign up for self-service-only patient collections, your patients could be, too.

COVID-19 has inadvertently set the table for artificial intelligence (AI) to transform the revenue cycle. Now more than ever before, providers need to gain control over declining revenues and plan for the next crisis. AI is a game-changing tool that is transforming the revenue cycle for hospitals and health systems across the country.

While the healthcare universe begins to rebuild clinically and financially from the impact of COVID-19, the Meduit team is innovating a “new normal” where our clients have access to tech-powered solutions that accelerate the revenue cycle efficiently and effectively. In the June 2021 edition of Meduit’s digital RCM magazine Cycle Up, we focus on strategies to maximize revenue cycle management that will ensure our clients’ financial resiliency. To that end, I am pleased to deliver the June edition of Meduit’s national award-winning digital RCM magazine Cycle Up.