As hospitals, health systems and physicians know, the patient financial experience is a critical part of overall patient satisfaction or dissatisfaction with their medical services provider. HCAHPS scores are useful for defining patient satisfaction in clinical areas, but HCAHPS scores don’t provide a view into the patient financial experience.
Voice Analytics Solutions
In response, Meduit has developed Voice Analytics Solutions to monitor the main drivers of patient financial satisfaction or dissatisfaction, identify trends and pinpoint the root causes of issues. These data-driven solutions score and benchmark the patient financial experience and deliver actionable information to providers so they can make adjustments and improvements where needed.
Meduit’s latest white paper, State-of-the-Art Technology to Improve the Patient Financial Experience, demonstrates how Voice Analytics Solutions drive positive patient financial experiences.
In one of the two case studies featured in the white paper, one health system leveraged Meduit’s Voice Analytics Solutions to create better patient financial experiences. As a result, the health system accelerated its receivables by $500,000 in collections per month, increasing its self-pay collections overall by $6 million per year.
We invite you to download the white paper here to learn more: