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National Revenue Cycle Leader Meduit Launches SARA Family of Web Bots

Posted by Meduit RCM on Aug 18, 2020 9:09:41 AM

SARA Solves Specific Revenue Cycle Tasks for Healthcare Providers

Charlotte, NC – Meduit, one of the country’s top ten healthcare revenue cycle management (RCM) solutions companies, announced today the launch of a family of web bots named SARA that leverage artificial intelligence (AI) and robotic process automation (RPA) to solve specific problems for healthcare clients. SARA falls under the MeduitAITM umbrella of industry leading RCM solutions.

Short for Supervised Autonomous Revenue Associate, SARA was developed to address a specific issue presented to Meduit by Blue Cross Blue Shield (BCBS) of North Carolina. BCBS NC provides actionable information using a set of proprietary reason codes that are not available in a standard ANSI 277 message. A large provider client needed an efficient process to retrieve this granular status of claims from the BCBS website and report that status with relevant notes back to the patient file.

“Meduit is committed to creating innovative RCM solutions for our clients,” said Jeff Nieman, CEO of Meduit. “To meet the need that BCBS NC presented to us, the MeduitAI team led by Jason Petrasich, Senior Vice President of AI, developed an autonomous web bot that performs the task.”

The first web bot in the SARA family, it reads everything it needs from the provider’s patient accounting system, parses the claim, accesses the payer website to retrieve the information and formats the findings into and easy-to-read note that is posted directly back to the provider’s patient accounting system. The bot handles complex searches including out of state BCBS plans. No IT integration is required by the provider to implement the solution, so it is zero upfront investment cost. The provider simply provides a set of remote access user credentials and BCBS NC credentials.

“This bot does the work of 12 full time employees and works around the clock,” said Petrasich. “For providers who are challenged to find experienced, qualified employees to support their revenue cycle operation, SARA is a game changer that will deliver month after month after month.”

The MeduitAI team will be rolling out additional web bots in the SARA family in the months to come.

About Meduit

Meduit is one of the nation’s leading revenue cycle solutions companies with decades of experience in the RCM arena, serving more than 850 hospitals and physician practices in 46 states. Meduit combines a state-of-the-art accounts receivable management model with advanced technologies and an experienced people-focused team that takes a compassionate and supportive approach to working with patients. Meduit significantly improves financial, operational and clinical performance, ensuring that healthcare organizations can dedicate their resources to providing more quality healthcare services to more patients. For more information, please visit


Chris Cooney


Topics: Press Release