The Meduit Innovation Lab Blog

Meduit Gets Graded by Our Customers

Posted by Meduit RCM on Jan 11, 2021 1:33:56 PM
Meduit's 2021 Net Promoter Score (NPS) results are in from our clients with a rating of 50, which is considered excellent. To put this in context, Apple rated 47, Toyota 33, Microsoft 45, Nike 0, Disney -7, and American Express 29. (Source: Customer Guru, accessed 01.07.2021, https://customer.guru/net-promoter-score/top-brands).

Business man with the text Whats your Score? in a concept imageWhat is Net Promoter Score?

NPS is the gold standard customer metric experience metric. In its most simple form, NPS can be described with one simple question: “On a scale of 1-10, how likely are you to recommend our company?” NPS then combines all of the surveyed responses and reports with a number from -100 to +100.

First developed in 2003 by Bain and Company, it’s used by millions of businesses to measure and track how they are perceived by their customers. As a customer satisfaction metric, NPS is a respected and reliable benchmark of how customers view the company.

Digging Deeper into the Numbers

Given the NPS range of -100 to +100, a “positive” score or NPS above 0 is considered “good”, and when you get into the 50 range it’s among the best. Based on global NPS standards, any score above 0 simply means that the majority of your customer base is more loyal.

Meduit’s score of 50 points tells us that the great majority of companies responding to the NPS survey are very happy with the product solutions and services that Meduit provides. The fact that our customers overwhelmingly approve is a testament to Meduit’s people and our commitment to delivering innovative revenue cycle solutions that make a meaningful difference to our clients.

Though this is great news, we won’t rest. Meduit continues to strive for excellence for our hospital, health system and physician practice clients to ensure their financial health.