The Meduit Innovation Lab Blog

Meduit Achieves a Net Promoter Score of 62!

Posted by Meduit RCM on Dec 21, 2023 7:50:27 AM

Meduit’s Net Promoter® Score (NPS) for 2023 is in, and we are proud to report Meduit has achieved a rating of 62. To compare, other companies received these scores:

  • Apple = 61
  • Xfinity = 59
  • Google = 58
  • Chick-fil-A = 58

What Is the Net Promoter Score?

NPS is the gold standard customer experience metric. In its simplest form, NPS can be described with one simple question: “On a scale of 1-10, how likely are you to recommend our company?” NPS then combines all of the surveyed responses and reports with a number from -100 to +100.

First developed in 2003 by Bain and Company, NPS is used by millions of businesses to measure and track how they are perceived by their customers. As a customer satisfaction metric, NPS is a respected and reliable benchmark of how customers view the company.

Digging Deeper into the Numbers

Given the NPS range of -100 to +100, a “positive” score or NPS above 0 is considered “good,” and when a company gets into the 50 range, it’s among the best. Based on global NPS standards, any score above 0 simply means that the majority of your customer base is more loyal.

Meduit’s score of 62 tells us that the vast majority of the hospitals, health systems and physician practices responding to the NPS survey are very happy with the revenue cycle solutions and services that Meduit provides.

The Meduit team continues to push the revenue cycle innovation envelope with game-changing solutions powered by the expertise and compassion of our people, as well as our comprehensive technology platform and AI innovations.