The Meduit Innovation Lab Blog

The Challenges of Collecting on the Patient Portion of Medical Bills

Posted by Meduit RCM on Aug 11, 2021 8:00:00 AM

Meduit analyzed results driven by self-service-only technologies compared to a blend of self-service and human-based customer service/call center collections. A case study at a multiple-hospital health system revealed that after one year of self-service technology deployment, total patient cash increased by 13%.

Analyzing the Impact

A self-service vendor would attribute this 13% increase to the implementation of their self-service technology. However, upon further analysis, the data also identified a parallel 13% year-over-year (YOY) increase in patient volumes, so the real net impact on collections from self-service patient payment solutions was zero.

Human Contact Matters

Meduit also found that human contact with patients is central to increasing collections, and here is where self-service really misses the mark when not integrated with person-to-person contact. A comprehensive solution that combines self-service options with human contact delivers the best results.

By offering the convenience of self-service combined with full-service solutions calibrated with the right balance by compassionate people, Meduit lowers costs while driving more cash from patient accounts.

Download our new issue brief and learn more about solutions that increase patient payments:

CLICK HERE to download the Issue Brief now

Topics: AI