The Challenges of Collecting on the Patient Portion of Medical Bills
Posted on Sep 15, 2021 12:00 PM
Meduit analyzed results driven by self-service-only technologies compared to a blend of self-service and human-based customer service/call center collections. A case study at a multiple-hospital health system revealed that after one year of self-service technology deployment, total patient cash increased by 13%. BUT there’s a catch.
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