--- title: Are self-service patient billing solutions the answer to maximizing revenue? description: Self-service compared with comprehensive patient billing solutions; which option drives best results? image: https://blog.meduitrcm.com/hubfs/Logos/Meduit%20Logo_cropped.png --- [Skip to content](https://blog.meduitrcm.com/blog/are-self-service-patient-billing-solutions-the-answer-to-maximizing-revenue-1#main-content) [RCM Challenge](https://meduitrcm.com/rcm-challenge/) [Careers](https://meduitrcm.com/careers/) English English Spanish [![Meduit](https://blog.meduitrcm.com/hubfs/LPs-2024/Meduit_Logo_RGB.svg)](https://www.meduitrcm.com/) - [About Meduit](https://www.meduitrcm.com/about/) Show submenu for About Meduit - [Solutions](https://www.meduitrcm.com/solutions) Show submenu for Solutions - [News & Insights](https://hub.meduitrcm.com/en-us/innovation-lab) Show submenu for News & Insights - [Home](https://www.meduitrcm.com/) - [About Meduit](https://www.meduitrcm.com/about/) Show submenu for About Meduit - [Solutions](https://www.meduitrcm.com/solutions) Show submenu for Solutions - [News & Insights](https://hub.meduitrcm.com/en-us/innovation-lab) Show submenu for News & Insights - [Contact Us](https://hub.meduitrcm.com/en-us/contact?hsLang=en-us) - [RCM Challenge](https://www.meduitrcm.com/calculator/) - [Careers](https://www.meduitrcm.com/careers) [Contact Us](https://hub.meduitrcm.com/en-us/contact?hsLang=en-us) # Blog Recent Posts [Piecing Together an RCM Model](https://blog.meduitrcm.com/blog/piecing-together-an-rcm-model-cycle-up-september-2026?hsLang=en-us) [SMALL CLAIMS ADD UP FASTER THAN YOU THINK](https://blog.meduitrcm.com/blog/small-claims-add-up-faster-than-you-think?hsLang=en-us) [Making the Case for a Longer Bad Debt Window](https://blog.meduitrcm.com/blog/making-the-case-for-a-longer-bad-debt-window?hsLang=en-us) [You Know AI Works. 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Posted on July 21, 2021 Ever been trapped in a never-ending auto-voice response system? When you sign up for self-service-only patient collections, your patients could be, too. ### Self-service Collections A number of startup companies have entered the healthcare revenue cycle management (RCM) space to help providers collect from patients using only self-service tools, and they are making big claims about results. They state that they are driving up to 30% increase in cash from accounts at half the cost of traditional Early Out solutions through patient texting, website access and online apps. While these self-service tools are less costly than full-service collection solutions, are self-service options driving true increased revenues to providers? The answer points to a delicate balance between the convenience of self-service and human contact with the patient. ### Best Practice for Collections A comprehensive solution that combines self-service options with human contact delivers the best results. Anything less works against providers, causing decreased patient engagement and satisfaction without any cash benefit. 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