Ever been trapped in a never-ending auto-voice response system? When you sign up for self-service-only patient collections, your patients could be, too.
Self-service Collections
A number of startup companies have entered the healthcare revenue cycle management (RCM) space to help providers collect from patients using only self-service tools, and they are making big claims about results. They state that they are driving up to 30% increase in cash from accounts at half the cost of traditional Early Out solutions through patient texting, website access and online apps.
While these self-service tools are less costly than full-service collection solutions, are self-service options driving true increased revenues to providers? The answer points to a delicate balance between the convenience of self-service and human contact with the patient.
Best Practice for Collections
A comprehensive solution that combines self-service options with human contact delivers the best results. Anything less works against providers, causing decreased patient engagement and satisfaction without any cash benefit.
Download our new issue brief and learn more about solutions that increase patient payments:
