A/I was top of mind with HFMA and AAHAM conference attendees, according to Ken Krieger, Regional VP of Sales North, who represented Meduit at multiple events across Pennsylvania, Ohio and Washington D.C. from March through May. Ken noted that conference participants are looking to A/I in order to reduce costs and increase efficiencies.
“However, providers want to ensure that A/I has no negative impact on the patient relationship,” Ken said. “Patient satisfaction is essential to healthcare providers, so anything we can do toward getting back to the patient quickly and accurately will help drive positive patient surveys.”
The balance between saving money, recovering more money and patient satisfaction is the delicate balance that providers are looking for from RCM partners. However, while many vendors say they have A/I, not all execute A/I in a way that delivers. When looking at vendors for A/I, be sure to do your homework and ask these questions:
- How is the RCM vendor performing A/I?
- Can the RCM vendor show measurable results from real client experiences?
- Are there client testimonials to back up that information?
Denials was another hot topic of concern with providers. Ken also noted a gradual shift over the last couple of years in the types of attendees from specifically hospital executives to including more physicians at the conferences.
“The issues and topics at these events are expanding to address the concerns of physicians as well as the hospital C-suite,” Ken said. “As more physicians have become attached to hospitals and processes across hospitals and physicians continue to standardize, conferences are adapting in order to reach out to a broader expanse of healthcare providers and include physicians in the mix.”