How Benchmark helps put RCM resources where they matter most.
Every revenue cycle account needs to be worked. But that doesn’t mean every account should be worked the same way.
Some accounts are straightforward. Others take more time and require more familiarity with a specific insurance payer and what it takes to overturn a denied claim. The challenge for healthcare leaders is figuring out where people, technology, and time can make the biggest collective difference.
That’s the thinking behind Benchmark, Meduit’s proprietary AI-enabled workflow platform. Benchmark helps Meduit’s RCM professionals organize and prioritize RCM work, directing accounts toward the people and technology best equipped to move them forward. For clients, that means faster account resolution and more Meduit resources directed to the work with the greatest potential to drive cash.
At the heart of Benchmark is a simple idea: two accounts with the same balance can have very different potential outcomes, and therefore, they warrant a different allocation of resources.
Benchmark uses historical data to analyze and predict the outcome of each account. From there, teams can prioritize accounts so they spend more time where their effort can have the biggest impact. It’s the textbook definition of working smarter.
That doesn’t mean lower-value accounts get ignored. Everything still has to be worked, but it’s okay, and even prudent, to vary the level of intensity according to the prospective payoff.
The same principle applies to the people doing the RCM work.
Some accounts don’t need a person with years of RCM experience. Others definitely do. Benchmark helps Meduit get the right account to the right person at the right time. This gives experienced team members more freedom to solve complex problems instead of spending their day on work that either technology or less experienced employees can handle.
Someone with 15 years of revenue cycle experience brings far more value to a difficult denial or complicated payer issue than to routine data entry or another task that can be automated.
Benchmark is also bringing more intelligence into an area where it’s desperately needed: denials.
The platform uses agentic AI to identify why a claim was denied and provide specific information to help Meduit determine the right next steps. Employees spend less time on the phone and researching online for the information they need.
For healthcare organizations, Benchmark adds another layer of automation and intelligence in a platform they don’t have to manage themselves. Clients may never interact with Benchmark directly, but they benefit from the decisions it helps Meduit make about what work should happen first, where technology fits, and where experienced professionals are needed.
This is what resource optimization looks like in practice. Not just adding more, but getting more from what you already have and putting it where it can have the greatest impact.