Meduit’s Net Promoter® Score (NPS) from our client surveys for 2022 is in. We are very pleased to report we’ve achieved a rating of 68, which is an increase of TEN points over 2021. To compare, other companies received these scores:
- American Express NPS = 29
- BMW NPS = 40
- Campbell Soup NPS = 11
- Apple NPS = 47
- Microsoft NPS = 45
- Netflix NPS = 13
(Source: Customer Guru, accessed 11.09.2022, https://customer.guru/net-promoter-score/benchmarks).
What Is NPS?NPS is the gold standard benchmark for the customer experience and can be described with one simple question: “On a scale of 1-10, how likely are you to recommend our company?” NPS then combines all of the surveyed responses and reports with a number from -100 to +100.
First developed in 2003 by Bain and Company and introduced in the Harvard Business Review, NPS is used by millions of businesses to measure and track how they are perceived by their customers. NPS is a respected and reliable measure of how customers view the company and has been widely adopted by more than two thirds of Fortune 1,000 companies.
What the NPS Score MeansGiven the NPS range of -100 to +100, a “positive” score or NPS above 0 is considered “good,” and when a company gets into the 50 range, it’s among the best. Based on global NPS standards, any score above 0 simply means that the majority of your customer base is more loyal.
Meduit’s score of 68 tells us that the hospitals, health systems and physician practices responding to the NPS survey are very happy with the solutions and services that Meduit provides. This is the highest participation that we’ve had to date in the NPS surveys. Achieving a score of 68 is a reflection of the Meduit team and our united commitment to delivering game-changing RCM solutions that ensure our healthcare partners’ financial health.